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Medium ICE 6 RALP-11
Resolution Error Trend
Designer setup
10-25 resolution-related errors per day are occurring from image uploads in the designer tool. Users uploading low-resolution images receive errors that may cause abandonment without clear guidance on requirements.
Evidence
- 10-25 resolution errors per day from image upload validation
- Errors occur in the designer tool during photo upload step
- No clear pre-upload guidance on minimum resolution requirements
Data Sources
Hotjar → Heatmaps → Designer page → Errors tabHotjar → Recordings → Designer + error filter
View Source Data
A/B Test Hypothesis
Adding pre-upload resolution guidance and automatic image enhancement suggestions will reduce upload errors by 60%.