Urgent ICE 8 RALP-2

Checkout JS Errors

Checkout setup

1,200 JavaScript errors recorded on /onepagecheckout in the 28-day period. This is by far the highest error count of any page and likely contributes to the confirm-to-completed drop-off.

Evidence

1,200 JS errors on /onepagecheckout vs 79 on /cart and 16 on homepage
/onepagecheckout has 5.9% drop-off rate with average time of 1:34
Errors correlate with the 23.9% drop between Confirm and Completed steps

Data Sources

Hotjar → Heatmaps → /onepagecheckout → Errors tabHotjar → Funnels → Confirm to Completed step

View Source Data

Hotjar Heatmap — /onepagecheckout Hotjar Recordings with Checkout Errors Hotjar Full Purchase Funnel

Evidence Screenshots

Related Findings

Cart-to-Checkout Drop-off

ICE 9

Checkout Confirm to Completed

ICE 7

Safari Final Step Failure

ICE 8